Privacy Policy

Neithal Sea Foods ("we," "us," "our") operates the website www.neithalseafoods.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Information you provide directly:

• Name, phone number, and delivery address/apartment complex, when you place an order via WhatsApp
• Business name, business type, and estimated order volume, if you submit a wholesale/bulk inquiry
• Any information you share with us directly over WhatsApp during ordering or customer support conversations

Information collected automatically:

• Usage data such as pages visited, time spent on the Site, and general location (city-level), collected via Google Analytics (GA4)
• Device and browser information (type, operating system) for the purpose of improving Site performance

We do not collect or store payment card details on this Site, as all orders are confirmed and paid for directly through WhatsApp or on delivery.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your retail or wholesale orders
• Communicate with you about your order, delivery timing, or account queries
• Respond to wholesale/bulk partnership inquiries
• Understand how visitors use our Site so we can improve it
• Send occasional updates about new products, offers, or the Weekly Fish Box subscription, where you have not opted out

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• WhatsApp/Meta, as the platform through which orders and communications are conducted, subject to WhatsApp's own privacy policy
• Google Analytics, for aggregated, anonymized website usage analysis
• Delivery personnel, solely for the purpose of fulfilling your order
• Government or legal authorities, only where required by applicable law

4. Cookies

Our Site uses cookies (via Google Analytics) to understand aggregate visitor behaviour. You can disable cookies through your browser settings at any time; this may affect some Site functionality but will not affect your ability to order via WhatsApp.

5. Data Retention

We retain order and contact information for as long as necessary to fulfil orders, respond to inquiries, maintain business records for tax/accounting purposes, and comply with applicable law.

6. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information, subject to any legal record-keeping requirements
• Opt out of promotional messages at any time by informing us directly over WhatsApp

To exercise any of these rights, contact us using the details below.

7. Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet or messaging platforms is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed at children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: